Is your child being bullied online?
Help them know what to do next.
Get the free Trolling Response Flowchart to help your young person pause, work out what is happening and decide whether to respond, disengage, block, report or ask for help.
Calm, practical guidance
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Research informed
For parents and carers
When online bullying, trolling or nasty comments happen, parents often wonder:
Should they reply or leave it alone?
Do I need to report it?
Should I save screenshots first?
How do I talk about it without making it worse?
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How do I know if they’re okay?
The way we respond in the first few minutes can shape whether a child comes back to us next time.
When something online stings, this flowchart helps your child:
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pause and check how they’re feeling before reacting
work out whether the trolling is direct or indirect
think through whether replying is likely to help or make things worse
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know when to block, report, step away or ask for help
recognise when an adult or support service needs to step in
find trusted Australian support services if the situation becomes more serious.
It gives you a calm, practical tool to work through together, without needing to have all the answers in the moment.
Created by Dr Cat Horvat
Dr Cat Horvat is a mum, educator and digital citizenship researcher. She has created The Blended Citizens Project to help families move beyond fear, guilt and endless rules, and towards the conversations, values and practical skills children need in a digitally blended world.
PhD in Digital Citizenship and Education
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