Shipping & Delivery Policy
Overview
Our Shipping & Delivery Policy explains how we process, package, and send your orders. It also outlines what you can expect from us, typical delivery timeframes, and what happens if unexpected delays occur.
We follow Australian e-commerce and consumer law standards to ensure all orders are handled fairly, clearly, and with care.
Processing Time
Orders are processed within 3–10 business days unless otherwise stated. You’ll receive an email confirmation once your order has been dispatched.
Please note that processing time refers to the period required to prepare and package your order before it is shipped, and does not include postal delivery time.
Shipping Timeframes
Delivery times vary depending on your location within Australia. Most orders arrive within 7–10 business days from dispatch.
International delivery times depend on local postal services and customs processes.
During busy periods or unforeseen circumstances (for example, public holidays, postal strikes, or extreme weather), delivery may take longer.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Occasionally, promotional offers may include discounted or free shipping, which will be clearly displayed at the time of purchase.
Accuracy of Address
Please ensure your address details are correct at checkout. The Blended Citizens Project is not responsible for delays or loss caused by incorrect address information, postal disruptions, or circumstances outside our control.
International Orders
Customers outside Australia are responsible for any customs duties, import taxes, or local delivery fees applied by their postal service or government. The Blended Citizens Project cannot estimate or control these charges.
Service Onterruptions and Delays
While we make every effort to ensure timely delivery, we are not liable for delays caused by postal services, courier companies, or events beyond our reasonable control. If significant delays occur, we will communicate updates as soon as possible.
Shipping Enquiries
For any questions about shipping, tracking, or delivery status, please contact blendedcitizensproject@gmail.com .
We are committed to handling all enquiries promptly and ensuring every order arrives safely.